Coronavirus and Operations Update
Covid-19 Where we seem to be at
By Charlie Santmire
Don’t Panic. Fear and anxiety will not help you or those near you. Be rational. Take care but don’t overdo it. It is clear now that the main method of transmission of the disease is via air-borne material exhaled by those infected. If a person knows or thinks they are infected they should self-isolate. Unfortunately, some may not know they have the disease because their symptoms are so mild. We do not know yet for how long a period infected persons may be able to transmit the disease. There is a great deal of information about masks that is contradictory. It is certainly useful for an infected person who would have any contact with another person should wear a mask. A mask worn by a non-infected person may decrease the opportunity to be infected. The efficacy of a non-infected person wearing a mask will depend on the mask and other factors.
Yes, you should be careful about touching physical items that are new to you, such as the mail, packages delivered to your home etc. My understanding is this is not a major source of transmitting the disease. If such items have any of the virus on their surface, the virus will decrease to small numbers over a short period of time. You can be prudent and leave such thing untouched for a period of time (a day or two) or use gloves or disinfectant spray. The best thing you can do is wash your hands often. We are learning more and will pass along as much information as we can over the coming days and weeks.
Here is the situation at The Sound Environment showrooms
OMAHA OPEN BUT…
Our Omaha Showroom is open. We are being extra careful about cleanliness. We will keep our distance and not hand you remote controls but still arrange for you to listen. We will keep our distance and ask that you do as well. You can call us to discuss product, your system, and maybe what you would like to do down the road if not soon. While we are open during regular hours we can also meet by appointment to do auditions. If you decide to place an order, we will arrange for pickup, deliver, or ship product to you free of charge. We will install or give you phone guidance on installation if you wish.
KANSAS CITY CLOSED BUT…
Our Kansas City Showroom is closed along with all other shops determined to be non-essential by city edict and now by the state of Missouri. The door is locked. The sign is off, BUT… You can call us to discuss product, your system, and maybe what you would like to do down the road if not soon. We will meet individuals by appointment to do auditions. If you decide to place an order, we will arrange for pickup, deliver or ship product to you free of charge. We will install or give you phone guidance on installation if you wish.
Music and Movies while staying at home
We firmly believe that music is a part of life for all. Enjoy music at home now more than ever. Improve your system so that you can enjoy it more. If vacations and travel are canceled and you must work at or stay at home, enjoy your time at home. I implore you to make music more a part of your life. It will reward you as a background to other activities or as a dedicated listen.
Of course, there are also movies. By all means, enjoy movies at home. This can be a great family pass time. It can take your worries away for a couple of hours. That experience can be enhanced by a new movie system or an enhancement to an existing system. A good system makes movie dialog easier to understand and makes the movie have more impact.
Making it Easy to Buy Things with Satisfaction
Are we trying to sell things? Yes. But unlike some other merchants, we are being direct and feel that these are purchases that will enhance your life for a long time after the COVID-19 crisis is past. More than ever we are intent on our service to our customers, not just selling boxes as on-line merchants do. Sure, like them you can return most products you purchase from us for a refund but the key to what you buy from us is our service – making your purchase right for you and seeing that you get the most out of it.
We continue our efforts to forge lower prices on some items with cooperative suppliers. So far Arcam, Naim, and Transparent are helping us help you. There is more to come.
We are intent on keeping all of our team employed and paid in full during this crisis.